TRADING TERMS AND CONDITIONS
TRADING TERMS AND CONDITIONS
IDS is the trading style of International Dance Supplies Ltd a company registered in England with registered number 05452207. Our trading address and registered office is at Harlequin House, Forde Court, Forde Road, Newton Abbot, Devon TQ12 4BT United Kingdom.
We amend these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 12 July 2021.
These Terms, and any Contract between us, are only in the English language.
- Acceptance of Terms and Conditions
When you submit your order to IDS you are confirming that you are purchasing as a business not as a consumer and that you accept the content of our terms and conditions. All orders placed by you are subject to acceptance by IDS and product availability.
- Payment Terms
All orders are pro-forma unless IDS has confirmed credit terms in advance.
IDS customers in the UK and Eire may apply for a credit account. A credit account form must be filled in and returned to the Credit Controller before a limit will be approved. The limit granted will be at the discretion of the IDS Credit Controller, dependent on a successful credit check with a credit reference agency, trade references and the total value of spend to date.
Failure to adhere to strict credit terms of 30 days from date of invoice will result in the account reverting to pro-forma for all future orders. Payment by Direct Debit is available for all UK credit accounts. IDS regret it is unable to extend credit to customers outside the UK and Eire. IDS reserve the right to withdraw or reduce credit for new orders at any time at its sole discretion.
Some accounts are required to provide an official Purchase Order. If Purchase Order numbers are not required, please send written confirmation stating this on headed paper to our Credit Controller. IDS accept no responsibility for incorrect Purchase Order numbers provided.
All payments will be taken by International Dance Supplies Ltd.
- Personal Guarantee of Limited Company’s Obligations
Payment obligations arising from orders placed by Limited company customers are taken to be jointly, severally, and personally guaranteed by the directors of the company. By submitting your order, you confirm that you have the authority of the directors to extend their personal guarantee to IDS.
- Retention to Title
The Property and Title, both legal and equitable, in any merchandise sold or agreed to be sold by IDS will not pass to the Customer until all sums due to IDS have been paid in full.
IDS cannot be held liable for errors in translation. These terms and conditions are subject to English law.
- Stock Availability/ Back Orders
Availability of stock cannot be guaranteed, and IDS accepts no liability for consequential loss due to late deliveries from us or our suppliers. Items over the value of £5.00 which are not available at time of order will be placed on back order, unless otherwise stated. No items will be placed on back order for international customers. IDS reserve the right to adjust this value at any time.
- Change of Account Details
Some changes to account details such as billing address, e-mail address and account holder names must be received in writing via e-mail prior to the changes being made. We are unable to accept changes to account details by telephone.
- Dropship/Made to Order (MTO)
Any items which are Dropship or MTO are non-returnable unless faulty and must be paid for at the time of ordering. MTO items must be ordered in writing via e-mail and cannot be ordered online or via telephone.
- Showroom Visits
In-person showroom visits and virtual appointments can be arranged from Monday to Friday between 9am and 5pm by calling us on +44 1626 36 32 32 or by e-mailing us on email@example.com.
The average duration of a visit or an appointment is usually ½ day dependant on the size of the planned production.
The 10% showroom visit discount does not apply to Made To Order items (MTO), dancewear or discounted products. To receive the 10% discount an order must be placed within 7 days of the showroom visit. This offer cannot be used in conjunction with any other offer. 10% offer excludes delivery charges. Offer can only be used once per customer in any single calendar year. Due to Health & Safety, children aged under 15 years cannot visit the showroom. Where complimentary hotel accommodation has been arranged, the hotel and IDS must be notified via telephone 3 working days prior to arrival, as per the Hotel Cancellation policy.
If the booking is cancelled later, or in the case of a no-show, the full cost of the hotel accommodation will be passed to the customer.
- Promotions/Sale & Clearance
Any items offered at a sale or discounted price are available from the first date of the offer only. No retrospective discounts will be applied.
All prices are those ruling at date of delivery and are subject to change without notice. VAT rates may vary dependent upon the country of destination and will be charged at the applicable rate.
Our site contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered, we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
- Registered VAT Numbers
UK GB 387114051
AUS ARN 300013620073
NZ IRD 130/725/678
Orders are despatched Monday to Friday only. All parcels received must be checked at the time of delivery. Only the number of boxes received should be signed for. Any damaged parcels received should be signed for as damaged, and photographs should be taken of the damaged parcel to substantiate any claim.
Any orders received incorrectly or with damaged items must be notified by telephone or email to IDS within 3 working days of receipt to enable a claim to be made.
We may dispatch some of your items in multiple parcels.
Please ensure the correct delivery address is entered when placing an order. If a parcel fails to arrive due to an incorrect or incomplete address, we can only process a refund for the goods if the parcel is returned to us.
13.1 International Delivery
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. From the 1st January 2021 this also includes EU countries. You are liable to meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
If your parcel is returned to us due to unpaid customs duties, fees or taxes we reserve the right to deduct the cost of the return from the refund of the returned goods.
Please note international shipments may be subject to cross-border inspections by customs authorities.
You can find more information on duties, taxes and disbursement fees here: https://www.idsdance.eu/info-eu-customers
13.2 Non-Delivery of Parcels
UK deliveries with FedEx usually arrive on the next working day after despatch, and orders shipped with Royal Mail usually arrive within 24 – 48 hours from despatch. International deliveries sent on untracked services usually take between 7 and 15 working days to arrive.
In the event of a problem, please allow up to 10 working days for UK and 20-30 working days for international deliveries before we can consider a parcel to be missing. Please be aware the maximum time limit for reporting missing items in the UK is 30 days, and 60 days outside of the UK. Any parcels reported later cannot be investigated, replaced or refunded.
14.1 General Returns Information
You may return eligible items for a credit or a refund within 28 days of receipt (45 days for international orders). We do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item.
Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel. If you no longer have your returns note, please use a spreadsheet detailing the following:
- Invoice number for each item
- Order date for each item
- SKU code for each item
- Quantity for each item
- Returns reason for each item
We advise all customers to send items back on a tracked service and that you obtain proof of postage as the parcel is your responsibility until it reaches us.
Eligible for return:
- Unwanted goods in an unworn state with labels attached and with original packaging
- Tights, underwear and foot thongs in its original, sealed and unopened packaging
- CDs and DVDs in their original sealed packaging
Not eligible for return:
- Non-regular stock items such as dropship items and Made-To-Order items (MTO)
- Hats, wigs, hair accessories and foot accessories
- Face Masks
- Items where the costume bag, packaging or the label inside the garment has been marked or labelled in any way
- Underwear where the hygiene seal is not intact, or any labels have been broken. This includes bras, briefs, thongs, bra straps, body stockings, undergarments/body liners, dance supports/dance belts, foot thongs, socks and ToeSox. This is due to hygiene reasons.
- Toiletries including make-up and brushes which are unsealed after delivery. This is due to hygiene reasons.
- Where a product has a hygiene sticker or seal warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken
- Items without the included accessories
- Items which have been worn or washed
- Items returned outside of our returns policy, ie 28 days for UK and 45 days for international.
Please note that returned items may take up to 28 days to be processed.
14.2 Returns Address
International Dance Supplies, 7 Silverhills Road, Decoy Industrial Estate, Newton Abbot, TQ12 5ND, United Kingdom
14.3 International Returns
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. From the 1st January 2021 this also includes EU countries. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.
Please contact your local customs authority to claim back customs fees paid if you are returning items for a refund or an exchange.
14.4 Incorrect and Faulty Items
If you have received an incorrect or a faulty item, please contact us first before returning the item.
Please e-mail us photos of the item you have received in error or the faulty item to firstname.lastname@example.org along with your account reference, order number and item code of the incorrect or faulty item. We will then arrange for replacements to be sent and will advise what to do with the incorrect or faulty item.
14.5 Credit Notes
Credit notes are issued on receipt of returned goods and your IDS account is automatically credited. If you wish to receive a refund for returned goods, please make this clear on your returns note or contact us.
Credits can be used as payment methods upon checkout.
- Invoice Discrepancies
Please note that any discrepancies must be notified in writing within 14 days of invoice date.
- Conformity of Goods
Every care is taken to ensure that the specification and description of our products are correct at the time of going to print. However, descriptions and specifications of products in this catalogue are not intended to be binding and are only to give a general description of the products. Colour reproduction of the products is a close representation. However, we cannot accept any responsibility for any variation in colour caused by the printing process. All our products are intended for children aged 3 years or above.
- Data Protection
Any personal information that you provide to us will only be used in accordance with the General Data Protection Regulation and any implementing national laws.
- Intellectual Property
All materials within the catalogue, including photography, images, design, text and graphics are the intellectual property of IDS or its licensor. The copying of such materials is strictly forbidden.
IDS, 1st Position, 1st Position Pro, the IDS diamond and My Dance Store are trademarks of IDS. Other product and company names referred to on this website may be registered or unregistered trademarks of their respective owners and are used under licence.
- Use of Website Images
By downloading images from the website, you are agreeing to abide by the Conditions Of Use, which are available at Image Licence.
- Youtube product videos
By viewing the product videos, you are agreeing to be bound by the YouTube Terms of Service, which can be found here.
- Product Reviews
Visitors to the website may post reviews and comments so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content. IDS reserves the right (but not the obligation) to remove or edit such content but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant IDS a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant IDS and sub licensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify IDS for all claims resulting from content you supply. IDS has the right but not the obligation to monitor and edit or remove any activity or content. IDS takes no responsibility and assumes no liability for any content posted by you or any third party.
- Blog Comments
Any comments posted onto IDS blog will be monitored for offensive or undesirable material. IDS reserve the right to take down all content deemed inappropriate at any time without prior notification.
We shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss.
We shall not be liable to you in respect of:
(a) any errors and/or omissions contained in our catalogue and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice;
(b) any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control; or
(c) any loss or damage you suffer as a result of not using the goods, products or services in line with the manufacturer's recommendations or as a result of using the goods, products or services for any purpose which they were not intended to be used for. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products.
Notwithstanding the above, the maximum liability of us to you in respect of all other losses, whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall, in no circumstances exceed the price of the products purchased.
Nothing in these terms and conditions (whether or not under the heading of Liability) shall exclude or limit our liability for death or personal injury resulting from our negligence or the negligence of our agents, sub-contractors or employees, fraud or fraudulent misrepresentation or for any other liability that cannot be excluded by law.
- Online Shopping
IDS shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Your password must only be shared with your company’s teachers, and they must be set up as a user on the account. Any authorised teacher has access to all the financials on the account.
IDS do not accept responsibility for the submission of incorrect orders, and you are responsible to check the order before completing the process online. You can correct errors or make changes to your order up to the point at which you click Place Order within the Checkout - 3. Place Order page of our checkout. Once you have submitted your order, we are unable to amend, remove or add any further items.
- Zero Tolerance Policy
IDS have a duty and responsibility that our staff can work in an environment free from all prejudice and abuse.
We operate a zero-tolerance policy towards harassment and abuse of staff, which includes (but is not limited to) personal abuse, threats, intimidation, homophobia, biphobia, transphobia, xenophobia, racism, sexism, ageism or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion, or belief. We aim to manage unacceptable behaviour in a manner that protects our staff wherever it is appropriate and necessary to do so.
Law and Jurisdiction
These terms and conditions are subject to English law. In placing your order, you agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.
These terms and conditions are subject to change without notice.
NO ADDITIONAL WARRANTY FOR THIRD PARTY PRODUCTS OR PARTS PURCHASED THROUGH THE SITE.
It is hereby acknowledged that this Agreement cannot and does not augment, modify, or in any way affect any warranty provided by the original product or part manufacturer in connection with any third-party manufactured product or part purchased through this Site. Notwithstanding the foregoing, IDS reserves the right, in its sole discretion, to provide additional warranties solely for such part or products purchased via the Site in the future. YOU SHALL LOOK TO THE MANUFACTURER OF GARMENTS AND/OR PRODUCTS PURCHASED THROUGH THE SITE FOR ANY WARRANTY THEREON. NO AGENT, EMPLOYEE, OR REPRESENTATIVE OF IDS HAS ANY AUTHORITY TO MAKE ANY AFFIRMATION, REPRESENTATION, OR WARRANTY CONCERNING ANY SUCH PRODUCTS OR GARMENTS CONTRARY OT THE FOREGOING.
- Links to other websites
- Promotional Terms and Conditions
Extended returns - Costumes can now be returned up to 60 days after order
Terms and conditions: Extended 60 day returns policy valid only on Costumes ordered with International Dance Supplies between Tuesday 1st March and Thursday 30th June 2022. Eligible items must be returned for an IDS credit or a refund within 60 days of invoice. Standard shipping rates apply. All returned costumes, unless faulty, must be in a resaleable condition including the garment bags, packaging and accessories. Excludes dancewear, made-to-order, dropship and special order items.