In light of the current situation we have temporarily updated our returns policy to make things a bit easier for you. Until 31st July 2020 you can return orders placed between 1st February 2020 and 31st May and you will receive a cash refund, subject to the refund complying with our usual returns policy below. For orders placed between 1st January 2020 and 31st January 2020, you will receive a credit to your IDS account. Orders placed before 1st January 2020 are non-returnable.
From 1st August 2020 until 30th September 2020 you can still return orders placed between 1st January 2020 and 31st May and you will receive a credit to your IDS account, subject to the return complying with our usual returns policy below. This credit can be used to re-order alternative sizes and cannot be refunded to the original payment method.
For any orders placed after the 31st May our usual 28 day returns policy applies.
Please expect delays in returns processing as our returns warehouse is operating a strict covid-secure process. Returns will be processed in date order. You can check the tracking information of your return to see if and when it was delivered to us. If it has not been delivered to us then it is likely that your parcel has been returned to you. If you have not received it back, please contact the courier for further information. Unfortunately, we are unable to cover the returns postage costs if your parcel has been returned to you.
When will I receive my refund for a return I made?
Returns will be processed in date order. Please allow us some time to work through them and you will receive an automated e-mail as soon as your return as been processed. If you requested a refund then this will be processed as soon as possible.
International Dance Supplies, 7 Silverhills Road, Decoy Industrial Estate, Newton Abbot, TQ12 5ND, United Kingdom
All of our garments should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.
Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel.
Any items returned without the correct paperwork will be charged a standard fee of £6.00 + VAT per parcel. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. We advise all customers to send items back on a tracked service and that you obtain proof of postage. Credit notes are issued on receipt of returned goods and your account is automatically credited. Refunds to credit/debit cards will not be done automatically. Credit will remain on your account for a period of 2 years at which time the amount will either be donated to our Charity of the Year or written off.
Please note that garments which are not regular stock items will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs, hair accessories or underwear even if returned unworn. Where a product has a hygiene sticker warning that the product cannot be returned once the sticker is removed, a refund or exchange will not be given if the seal is broken except in accordance with legal rights. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable.
We are unable to accept returns if:
- A label has been applied to the costume bag or packaging, or if it has been marked in any way
- The actual label or tag inside the garment has been removed, or marked in any way
- An item has been returned without the included accessories
- The date we received the return is more than 28 days after the invoice date
All returned items unless faulty must be in a resaleable condition including the garment bags, packaging and accessories.
Dropship/Made to Order (MTO)/Special Order
Any items which are Dropship or MTO/Special order are non-returnable unless faulty and must be paid for at the time of ordering. MTO/Special order items must be ordered in writing and cannot be ordered online.
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.
Please be aware that returned items may take up to 28 days to be processed.