Postage and packing
All postage charges quoted are subject to VAT and are calculated on the net value of orders.
UK Standard Tracked
(Royal Mail 48 Hour** - no signature required)
| All goods valued at: | |
| £75 and over | FREE |
| Between £30 and £75 | £5.95 |
| Under £30 | £2.95 |
UK Express Tracked
(FedEx 24 Hour (Mon-Fri) - no signature required )
| All goods valued at: | |
| Under £149.99 | £9.95 |
| £150 and over | FREE |
All UK orders over £150 qualify for FREE Tracked (Next Business Day) delivery.
All other countries in Europe paying in Sterling (£)
Zone 1 Standard
| All goods valued at: | |
| £125 and over | FREE |
| Under £125 | £12.00 |
Tracked
| All goods valued at: | |
| £125 and over | FREE |
| Under £125 | £15.00 |
All Euro Zone 1 orders over £125.00 qualify for FREE Tracked delivery.
Transit Times for Tracked Delivery
| Austria | 2 days | France | 2 days | Netherlands | 2 days |
| Belgium | 2 days | Germany | 2 days | Portugal | 3 days |
| Bulgaria | 5 days | Greece | 5 days | Romania | 4 days |
| Denmark | 2 days | Greek Islands | 5 days | Slovenia | 3 days |
| Eire | 2 days | Italy | 3 days | Spain | 3 days |
| Estonia | 5 days | Latvia | 6 days | Sweden | 3 days |
| Finland | 4 days | Luxembourg | 2 days | Switzerland | 4 days |
(Transit times are in working days and based on deliveries to major cities)
Zone 2
| All goods valued at: | |
| £400 and over | FREE |
| Between £80 and £400 | £40.00 |
| Under £80 | £12.00 |
Cyprus, Gibraltar, Hungary, Malta, Monaco, Norway, Poland, Slovakia, Turkey & Ukraine
Zone 3
| All goods valued at: | |
| £200 and over (+ add £10 for every extra £100 or part thereof) | £50.00+ |
| Between £100 and £200 | £40.00 |
| Under £100 | £12.00 |
New Zealand Paying in Sterling (£)
| All goods valued at: | |
| £250 and over (+ add £10 for every extra £100 or part thereof) | £50.00+ |
| Between £150 and £250 | £40.00 |
| Under £150 | £15.00 |
- We are pleased to announce that ALL of our New Zealand deliveries are now tracked! All orders will be despatched using DHL Express.
North America, Canada & Rest of the World Paying in Sterling (£)
| All goods valued at: | |
| £250 and over (+ add £10 for every extra £100 or part thereof) | £50.00+ |
| Between £150 and £250 | £40.00 |
| Under £150 | £15.00 |
Ballet Barres
Payment is required with the order and delivery may take up to 6 weeks. Carriage will be charged at cost on all barres except mainland UK where normal terms apply.
Delivery Information
- Orders are despatched Monday to Friday. Orders placed before 3pm are despatched on the same day, or the next working day when the order falls on a weekend or Bank Holiday.
- Prices for EC Countries/ROW are based on Royal Mail and DHL services. For alternative courier services and prices please contact the Customer Service Team before placing your order. Acceptance of goods also constitutes acceptance of the terms and conditions.
- If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. From the 1st January 2021 this also includes EU countries. You must meet any additional charges for customs clearance or additional documentation. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
- Please note international shipments may be subject to cross-border inspections by customs authorities. Overseas deliveries may be subject to local import duties and taxes, and may be affected by Customs and Excise delays. Please note that IDS cannot be liable for any local import duties and taxes imposed.
- If your parcel is returned to us due to unpaid customs fees we reserve the right to deduct the cost of the return from the refund of the returned goods.
- Delivery cannot be guaranteed and IDS are not held responsible for parcels lost or delayed. For upgrade options please contact our Customer Services Team.
Delivery Address Change
Customers who change their delivery address online must ensure any details entered are correct. IDS cannot be held responsible for non-delivery of goods due to inaccurate address information supplied.