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All of our garments are scrutinized prior to despatch but should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.
Please ring for a returns authorisation number which must be clearly marked on the outside of the box as well as on the RETURNS NOTE. Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel.
Any items returned without the correct paperwork will be charged a standard fee of £6.00 per parcel. A £2.00 + VAT per item re-stocking charge will be levied on all non faulty goods returned. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items. Credit notes are issued on receipt of returned goods and your account is automatically credited. Refunds to credit/debit cards will not be done automatically. Credit will remain on your account for a period of 2 years at which time the amount will either be donated to our Charity of the Year or written off.
Please note that garments which are not regular stock items, i.e. personalised print garments, will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable. Clearance and sale items are non-returnable unless faulty.
Promotional/ Sale or Clearance items are non-returnable unless faulty. You must notify us within 7 working days of any faulty goods.
Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.
Please be aware that returned items may take up to 28 days to be processed.