All of our garments are scrutinized prior to despatch but should be checked before use, as we do not accept worn clothing back, unless a fault has quickly revealed itself after initial wear. In such isolated cases the garments need to be washed before return.

Please ring for a returns authorisation number which must be clearly marked on the outside of the box as well as on the RETURNS NOTE. Please use the returns note which is printed on the reverse of the picking slip enclosed with your parcel.

Any items returned without the correct paperwork will be charged a standard fee of £6.00 per parcel. A £2.00 + VAT per item re-stocking charge will be levied on all non faulty goods returned. Returned goods which are not faulty must be in their original unmarked packaging, and must be returned within 28 days of invoice. Any necessary re-packing will be charged at £2.50 + VAT per item. Please mark faults with sticky tape to identify the problem. A receipt of postage should be obtained for all returned items. Credit notes are issued on receipt of returned goods and your account is automatically credited. Refunds to credit/debit cards will not be done automatically.

Please note that garments which are not regular stock items will not be accepted back for credit. For reasons of hygiene we are unable to exchange or credit hats, wigs or underwear even if returned unworn. Tights may not be returned once opened unless they are faulty. CDs, DVDs are also non-returnable. Clearance and sale items are non-returnable unless faulty.

Please be aware that returned items may take up to 28 days to be processed.